AcroPDF FAQ - Frequently Asked Questions
Why my printer cannot work after installation ?
your computer, and then both your printer and the AcroPDF will work
How to remove AcroPDF from my computer ?
Sometimes users may delete the software files
directly from their Program Files folder, instead of uninstalling from their
Control Panel->Add/Remove Programs and this will cause problems such as leaving
unwanted files in your system. We have released an automatic removal tool for
AcroPDF. Download this tool, and you will have the software completely removed
from your computer.
I received "Printer settings could not be saved. Operation not
supported" when I try to share the printer. Whys?
On Windows 2000, Windows
XP and especially Windows 2003, when users try to share "AcroPDF" printer
for other computers in the same network, you will probably encounter the error
message "Printer settings could not be saved. Operation not supported". This is
caused by inappropriate group policy setting of your computer.
The problem can easily
be solved by modifying the Group Policy of your computer. Read the following
articles published on Microsoft website, and you will make it.
Technical aspect behind the problem
If you still cannot
solve the problem, verify if you have in your login administrator privilege.
Also, look if the computer with the printer is the server of your Network . If
all was set properly, you'll need to know your Domain Properties.
How can I remove the extra line at the bottom of a created PDF file ?
AcroPDF is free for
personal and non-commercial use, but you must purchase the product, if you wish
to remove the extra line at the bottom of PDF pages.
Why certain fonts in my PDF document are missing or distorted into
another type of fonts ?
Make sure that you have
embedded all the fonts that have been used in your original document. The
problem often happens when Eastern European or Asian characters are presented in
your original document or web pages.
Can I output PDF file to a specific path and specify the filename
without prompting ?
Automatic Output for PDF files. You may check "Enable PDF Automatic Output" and
specify the path i.e. the folder name. The name of the created PDF file is
always the same with the title of the printing job. If the printing job has no
title, then the file name will be the name of the Windows application which sent
the job to the "AcroPDF" printer.
How to define customer paper size ?
When you are to confirm
a printing job, please click the button "Property", and then click the
button "Printing Preferences" of AcroPDF, you will be able to
switch from "Defined Paper Size" to "Custom Paper Size". You may
enter the height and width of your custom paper in inch, in millimeter and in
Does AcroPDF support compression? I wish to reduce PDF file size.
The compression is
automatically performed when generating PDF files. However, if you wish to
reduce PDF file size more, please lower the resolution of your document to 300
dpi or even less.
Can I use the software on a web server ?
supports Intranet Print , Terminal and Farm Environment. The
recommended operating systems for servers are Microsoft Windows 2000 ,
Microsoft Windows 2000 Advanced , Microsoft Windows 2000 Datacenter,
Microsoft Windows 2000 Terminal , Microsoft Windows 2003, Microsoft
Windows Advanced 2003, Microsoft Windows 2008, Microsoft Windows 2012, and Microsoft Windows 2016. Both 32-bit and 64-bit operating systems are supported.
Does AcroPDF supports Unicode, Eastern European and Asian languages ?
Certainly yes. However,
you should embed fonts that are required in your original document appropriately
into your PDF document. If not, all you will get is blank or a series of
Does AcroPDF supports Press quality standard PDF ?
Please set resolution of your document to 600 dpi or
1200 dpi. According to certain standards, 1200 dpi with images of 300+ dpi
should be Press Quality.
Does AcroPDF support Windows 10 64-bit?
Yes, AcroPDF supports
Windows 10 64-bit, Windows 10 32-bit, Windows 8 64-bit, Windows 8 32-bit, Windows 8.1 64-bit, Windows 8.1 32-bit,
Windows 7 64-bit, Windows 7 32-bit, Windows Vista 64-bit, Windows Vista 32-bit, Windows XP 64-bit, Windows XP 32-bit, Windows Server 2003 64-bit, Windows Server 2003 32-bit, Windows Server 2008 64-bit, Windows Server 2008 32-bit, Windows Server 2012 64-bit, Windows Server 2012 32-bit, Windows Server 2016 64-bit, Windows Server 2016 32-bit, Windows Server 2019 64-bit, Windows Server 2019 32-bit. AcroPDF supports both 32-bit (x86) and 64-bit (x64) operating systems.
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