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    AcroPDF FAQ - Frequently Asked Questions


      Why my printer cannot work after installation ?      

           Please reboot your computer, and then both your printer and the  AcroPDF will work without confliction.

      How to remove AcroPDF from my computer ?

           Sometimes users may delete the software files directly from their Program Files folder, instead of uninstalling from their Control Panel->Add/Remove Programs and this will cause problems such as leaving unwanted files in your system. We have released an automatic removal tool for AcroPDF. Download this tool, and you will have the software completely removed from your computer.

      I received "Printer settings could not be saved. Operation not supported" when I try to share the printer. Whys?

           On Windows 2000, Windows XP and especially Windows 2003, when users try to share "AcroPDF" printer for other computers in the same network, you will probably encounter the error message "Printer settings could not be saved. Operation not supported". This is caused by inappropriate group policy setting of your computer.

           The problem can easily be solved by modifying the Group Policy of your computer. Read the following articles published on Microsoft website, and you will make it.

           Solving the problem

           Technical aspect behind the problem

           If you still cannot solve the problem, verify if you have in your login administrator privilege. Also, look if the computer with the printer is the server of your Network . If all was set properly, you'll need to know your Domain Properties.


Using AcroPDF 

      How can I remove the extra line at the bottom of a created PDF file ?

           AcroPDF is free for personal and non-commercial use, but you must purchase the product, if you wish to remove the extra line at the bottom of PDF pages. 

      Why certain fonts in my PDF document are missing or distorted into another type of fonts ?

           Make sure that you have embedded all the fonts that have been used in your original document. The problem often happens when Eastern European or Asian characters are presented in your original document or web pages.

      Can I output PDF file to a specific path and specify the filename without prompting ? 

           AcroPDF features Automatic Output for PDF files. You may check "Enable PDF Automatic Output" and specify the path i.e. the folder name. The name of the created PDF file is always the same with the title of the printing job. If the printing job has no title, then the file name will be the name of the Windows application which sent the job to the "AcroPDF" printer.

      How to define customer paper size ?      

           When you are to confirm a printing job, please click the button "Property", and then click the button "Printing Preferences" of  AcroPDF, you will be able to switch from "Defined Paper Size" to "Custom Paper Size". You may enter the height and width of your custom paper in inch, in millimeter and in point/pixel. 

      Does AcroPDF support compression? I wish to reduce PDF file size.

           The compression is automatically performed when generating PDF files. However, if you wish to reduce PDF file size more, please lower the resolution of your document to 300 dpi or even less.

      Can I use the software on a web server ?      

           AcroPDF supports Intranet Print , Terminal and Farm Environment. The recommended operating systems for servers are Microsoft Windows 2000 , Microsoft Windows 2000 Advanced , Microsoft Windows 2000 Datacenter, Microsoft Windows 2000 Terminal , Microsoft Windows 2003, Microsoft Windows Advanced 2003, Microsoft Windows 2008, Microsoft Windows 2012, and Microsoft Windows 2016. Both 32-bit and 64-bit operating systems are supported.

      Does AcroPDF supports Unicode, Eastern European and Asian languages ?

           Certainly yes. However, you should embed fonts that are required in your original document appropriately into your PDF document. If not, all you will get is blank or a series of question marks.

      Does AcroPDF supports Press quality standard PDF ?

           Please set resolution of your document to 600 dpi or 1200 dpi. According to certain standards, 1200 dpi with images of 300+ dpi should be Press Quality.

      Does AcroPDF support Windows 11 64-bit?

           Yes, AcroPDF supports Windows 11 64-bit, Windows 11 32-bit, Windows 10 64-bit, Windows 10 32-bit, Windows 8 64-bit, Windows 8 32-bit, Windows 8.1 64-bit, Windows 8.1 32-bit, Windows 7 64-bit, Windows 7 32-bit, Windows Vista 64-bit, Windows Vista 32-bit, Windows XP 64-bit, Windows XP 32-bit, Windows Server 2003 64-bit, Windows Server 2003 32-bit, Windows Server 2008 64-bit, Windows Server 2008 32-bit, Windows Server 2012 64-bit, Windows Server 2012 32-bit, Windows Server 2016 64-bit, Windows Server 2016 32-bit, Windows Server 2019 64-bit, Windows Server 2019 32-bit, Windows Server 2022 64-bit, Windows Server 2022 32-bit. AcroPDF supports both 32-bit (x86) and 64-bit (x64) operating systems.



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